Care group senior managers go ‘Back to the Floor’


Senior managers of a major care home group have spent time carrying out a range of jobs at two Norfolk care homes and one Essex-based homecare branch, as part of a ‘Back to the Floor’ initiative. 

Eight members of the Healthcare Homes Group senior team have spent the day working across the homes and homecare branch as part of the project. This sees members of the management team spending the day at selected locations to assist staff with day to day jobs or carrying out additional support work alongside the frontline staff.

The group’s 37 care homes and 14 homecare branches were invited to submit ‘bids’, to request support from the management team on specific projects 

Meadow House nursing home in Swaffham and Olive House residential home in Newton Flotman were both selected for this month’s focus in care homes, while Sumners Farm Close in Harlow, Essex, was selected of the bids submitted by the Group’s Manorcourt Homecare team. 

In Swaffham, Operations Director (Homecare) Janice King and Director of Clinical Governance Maggie McDow braved the elements to help the Meadow House team refresh the car park and front of the home.  In Newton Flotman, CEO Gordon Cochrane, HR Director Sam Dixon, Finance Director, Matt King and Chief Operating Officer Helen Gidlow had their rollers and wallpaper paste at the ready to re-decorate the communal dining room at Olive House.  

Meanwhile, in Harlow, Director of Estates & Property Services David Smith and Operations Director (Care Homes) Tony Beorby visited with spades and shovels to help refresh the communal garden at Sumners Farm Close – an Extra Care independent living service, which is operated by the Group’s Manorcourt team.

The Back to the Floor Project was launched last year as a way for senior leaders to learn more about the day to day delivery of care and to encourage staff to speak with managers about ideas, issues and challenges.

CEO Gordon Cochrane confirms, “We learnt such a lot from our Back to the Floor days last year, we knew that the project would become a regular part of our calendar.

“It was encouraging that so many of our homes and homecare branches submitted applications for visits. We all thoroughly enjoyed getting ‘stuck in’ and helping our staff.  

“The teams at our homes do such an incredible job every day, and our aim with this project is to work alongside frontline staff, so they see that we are truly focused on having a first-hand understanding of the daily experiences they face to successfully deliver care.  It’s incredibly important that we spend time like this, working with and talking to our teams, who are at the core of our service.

“I hope we made a small difference to each location we visited this time around and we look forward to announcing our next ‘Back to the Flood’ bids soon.”


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