The staff and residents at a care home in Louth, North Lincolnshire are thrilled to bits with their recent ‘Good’ inspection by the Care Quality Commission.
The specialist residential, nursing and dementia care home in Louth owned by Burlington Care and managed by experienced home manager Tina Goodwin, was praised for a safe, competent, responsive, caring and well-led service; with all five key areas receiving a ‘good’ rating across the board, following an inspection by the CQC.
The report now published by the Care Quality Commission website said;
Staff were provided with a comprehensive induction and received ongoing training to support their professional development and provide care in line with national guidance.
The residents were found to live in a clean and homely environment. Staff followed good infection control practices. The design and decoration of the home environment met the sensory, cognitive, mobility and social needs of the people who lived there.
It was noted that lessons were learnt when things went wrong. The registered manager and staff worked together to make improvements to the service. Good working practices had been developed within the service and across organisational boundaries to support peoples’ health and wellbeing.
The residents at The Elms have their care needs, and preferences assessed and were enabled to have choice and control over their lives and were encouraged to maintain their independence. There were enough staff to provide care and support to people to meet their individual needs.
Residents were provided with a nutritious, varied and balanced diet. Their risk of dehydration, malnutrition and obesity were closely monitored by staff.
The people living at The Elms were supported to follow interest and hobbies of their choice and maintain links with the local community.
Richard Hoggart, Managing Director and Owner of Burlington Care, said;
‘At Burlington Care, we pride ourselves on the excellent care we provide. This report means a lot, to have that care recognised by the Care Quality Commission and the residents, relatives and staff who had many positive things to say about the delivery of our person-centred care.’
Read the whole report here https://www.cqc.org.uk/location/1-2656875693