‘Outstanding’ marks for care home in being ‘responsive to people’s needs’

Springbank resident, Lynne Hayter (far right) was supported to visit a music recording studio with staff from the care home

A Bristol care home that supports people with learning disabilities has been rated ‘outstanding’ by the Care Quality Commission (CQC) for being responsive to people’s needs.

Following an inspection in November, Springbank care home in Brentry received an overall rating of ‘good’ from the CQC. The overall inspection rating is aggregated from five categories which, in addition to ‘being responsive’, includes being ‘safe’, ‘effective’, ‘caring’ and ‘well-led’, all four of which received ‘good’ ratings.

The home, opened in 2000 and run by Shaw healthcare, supports up to 11 people over the age of 40 with learning disabilities to live full and active lives. 

In the report, published this week, the home was highlighted for particular praise by CQC inspectors for its flexibility and response to “individual needs and preferences, finding creative ways to enable people to live as full a life as possible.” Furthermore, “people were supported to take part in a variety of activities and trips out based on their interests” while, as a result of staff knowing its residents well, “care at the end stage of life was extremely well coordinated.”


Commenting, home manager, Kay Williams, said: “Only 2% of services throughout England have been rated as ‘outstanding’ in this category and the achievement is testament to the hard work of the staff. I know that each member of the team at Springbank is incredibly proud of the care that we provide and I am delighted that all their hard work has been recognised.”


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