Northumbrian care home celebrates CQC inspection

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celebratingA Cramlington care home is celebrating after being praised by industry regulators the Care Quality Commission (CQC), following a recent inspection.

Astor Court and Lodge View care home, a care complex which offers residential and nursing care for the elderly and those living with dementia, received a clean bill of health after achieving ‘Good’ in all standards set out by the CQC, which judges a care home’s services based on safety, effectiveness, care, responsiveness and it’s leadership.

Among the comments from inspectors were that: “People told us staff were patient, kind and treated them with dignity and respect…One person said, “I am happy in the home, staff are nice and helpful.” Another person told us, “I love it here, they look after me well.”

Activities Coordinator Richard Dobinson was also praised in the report: “People spoke very highly about the range of activities on offer in the home. We observed some of the

group sessions organised by the activities coordinator, where people appeared to be very engaged and enjoying these sessions” and “One relative said, “They [The activities coordinator] have revitalised the home. People are now singing and going to all of the sessions.”

Also commended were the food and menu choices available: “People told us the food in the home was very good…Food was presented well, and looked appetising. One person said, “There is always something I’d like to eat. They [Staff] go around and ask what we’d like. If I don’t fancy something from the menu, you can ask for whatever you like. They will accommodate everyone.”

Mandy Mackley, care home manager at Astor Court and Lodge View, said: “We have all worked extremely hard to meet all the criteria set out by the regulator. Everyone here is committed to providing the highest quality care for our residents so we were delighted with the findings of CQC and the feedback they received from residents and relatives.”

“That being said we are also always looking for ways to continue improving and the report will help us to develop our services going forward too.”

Operated by UK Care providers Countrywide Care Homes, Astor Court and Lodge View offers care for up to 71 people with residential, nursing or dementia related care needs.

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