SweetTree Home Care Services has once again been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC) after volunteering for their new pilot inspection scheme which has been developed in response to the coronavirus pandemic.
Only a tiny minority of care providers are recognised as being Outstanding by CQC – and an even smaller percentage are awarded it for a second time, which confirms SweetTree’s position as one of the best home care providers in the UK.
SweetTree’s co-founders Barry Sweetbaum and Nicki Bones launched the business in 2002, embarking on a joint mission to change the definition of what ‘High Quality’ care at home looks like for people with age-related frailty, dementia, brain injuries, neurological conditions and learning disabilities. SweetTree, which provides home care in London, supports people on a live-in or live out basis and includes a highly specialist end-of-life care programme for those facing these challenges.
The CQC report states: “People using SweetTree and their relatives gave us excellent feedback about the service. They all said they would recommend the service to others. People using the service, their relatives, staff and external health and social care professionals all said that SweetTree dealt admirably with challenges posed by the pandemic and were able to provide a high quality of care.
“We received feedback from 20 external health and social care professionals who all gave a continuously positive view of the service. Some of their comments included, “I have seen many examples of how staff go the extra mile to meet individuals’ needs.
“One person described the dedicated care provided by her carer as “A soft pillow to my very broken soul” and “I believe that the staff are well trained and looked after. SweetTree ensures all their staff do not work with clients until they are absolutely ready to do their jobs correctly. SweetTree are the best Care Company that I have ever been associated with.”
Barry said: “I was so proud to read the feedback given to CQC by SweetTree’s clients, family members and professionals. We cannot thank our team enough for the incredible hard work and effort they have made to ensure our clients have been kept safe through this pandemic.”
The report noted that SweetTree had built on its previous high standards and had launched a number of new initiatives since its previous inspection, many of which involved training and support around Covid-19.
Nicki added: “I am so grateful to all our team at SweetTree, maintaining such high standards through all the difficult times shows their passion and dedication to our clients and each other, never forgetting why we are here. The CQC report spoke so highly of the support workers who adapted to new guidelines, ways of working and training in an instant.”
The full CQC report is here… https://bit.ly/39Q6uLZ
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