Optalis, who provide social care services in Maidenhead, Windsor and Wokingham, are taking the opportunity to place a spotlight on the experiences of the incredible individuals in their workforce.
The series shares personal stories, revealing how everyone from Support Workers to Social Workers and Catering Staff to Registered Managers have been going above and beyond to help the vulnerable during these unprecedented times.
Adult Social Care has had to dramatically change and evolve as lock-down restrictions have altered the way care and support is provided to its customers. Many Optalis team members have taken on different positions and duties to ensure continued reliable access to critical support services.
The Optalis team have responded with resolve and dedication to overcome numerous challenges over the past few months, including supporting customers to understand and follow social distancing guidelines, ensuring offices, homes and centres are COVID secure, and correctly and appropriately using PPE in all settings.
Helen Woodland, Director of Provider Services at Optalis, commented; “Every team member has shown incredible commitment to provide excellent care, reassurance and support to those who need it most. They have worked tirelessly over the past few months, putting aside their own fears for safety to care for all Optalis customers and we want to share their experiences. I would like to say a huge and heartfelt thank you to everyone who has worked so hard in such an unpredictable time.”
One of the team members who contributed to the series is Leigh Horton, Registered Manager for the Independent Living Service in Maidenhead. She reflected “At the beginning of the pandemic, and before day services staff were redeployed to assist in the services, we had 26 staff members isolating with symptoms. This was a huge challenge. The staff team have really stepped up and showed true dedication, some offered to move in and all of them have shown that their work is more than just a job.”