CQC finds Randolph House in Scunthorpe, Good across the board!

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The Care Quality Commission (CQC) has found improvements in services provided by Randolph House Care Home in Scunthorpe.

Inspectors visited the care home in Scunthorpe in July 2020, to assess two core services: well led and safe.

All five ratings in care are now rated as Good and the care home is now Good overall.

Sharon Cole, Home Manager, Randolph House, said:

“I was delighted when I heard and was straight on the phone to the care team to let them know the great news.

“Randolph House has a dedicated team who love what they do and the people we support. We have all worked hard to achieve this CQC result. This rating has made everyone’s day!”

The coronavirus and subsequent lockdown have meant, the team have been very creative in order to keep the residents active and safe.

Sharon commented “The current pandemic and the fact that residents have been unable to see family and friends has meant trying to keep everyone happy, healthy and secure.

The Care Quality Commission report comments that the registered manager and staff had a clear understanding of their roles and responsibilities and staff understood when to escalate any concerns for further investigation and transparency.

There was a positive approach to continuous improvement in the service. Regular checks, audits and feedback were reviewed to ensure standards were maintained. Where improvements were required, these were actioned to ensure the safety and quality of the service people received.

Kevin Robinson-Husband, Regional Manager, Burlington Care, commented; ‘Sharon and all the staff have worked really hard. These have been difficult circumstances, putting residents and staff under untold pressure; I’m delighted with the CQC report, for Sharon and everyone at the care home!’

Richard Hoggart, Managing Director and Owner of Burlington Care, said; ‘At Burlington Care, we pride ourselves on the excellent care we provide. This report means a lot, to have that care recognised by the Care Quality Commission and the residents, relatives and staff at Randolph House who had many positive things to say about the delivery of our person-centred care.’

You can read the full report here: https://www.cqc.org.uk/location/1-2656060881/reports

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