A Staffordshire care home has been rated Outstanding, following an inspection by the Care Quality Commission (CQC).
CQC inspected Crispin Court Care Home, Stafford, in January 2020.
The service accommodates up to 70 older people, including people living with dementia.
Under CQC’s inspection programme, services are rated according to whether they are safe, effective, caring, responsive and well-led. In addition to its overall rating, Crispin Court has been rated Outstanding for being caring and responsive. It is rated Good for being safe, effective and well-led.
The inspection report has been published on CQC’s website: https://www.cqc.org.uk/location/1-2731865783
Amanda Lyndon, CQC interim head of inspection for adult social care, said:
“Our inspection team was very impressed by the level of care and support offered at Crispin Court Care Home.
“People were cared for with kindness and compassion, helping them improve their health and wellbeing. This considerate approach was particularly valued by people when they were new to the service, as it helped them settle into their new surroundings.
“Staff made time to get to know people and their families, understanding what mattered to them and using this to shape the care they offered. These good relationships also helped staff identify when people were unsettled or in need of some extra support.
“Staff worked effectively to promote people’s dignity and independence. This was evident in the tailored support staff offered people when assisting their mobility, and in discreet assistance offered at meal times.
“Helping people enjoy meaningful social interaction was a key part of the service’s approach. People were supported to go on day trips, including to a military history museum, and activities – including religious services and music-making – played an important part in the life of the home.
“An Outstanding rating is the result of considerable hard work, so I congratulate everyone who made this achievement possible.”
During the COVID-19 pandemic, CQC’s immediate focus is on supporting providers to keep people safe during a period of unprecedented pressure. We will continue to collect insight and intelligence about the quality of care from our existing data sources, providers, healthcare staff, stakeholders, and the public, and will work closely with partners to ensure additional support is in place where needed.
CQC will be listening to what people are saying about services during this time to help us detect any changes in care. Although we are not conducting routine inspections during the COVID-19 pandemic, if we have evidence that people are at immediate risk of harm, we can and will take action to ensure that people are being kept safe. People can give feedback to CQC via the details below.
• Telephone – 03000 616161
• Give feedback on care webform (ww.cqc.org.uk/give-feedback-on-care)