Essex learning disability service rated Outstanding by CQC


An Essex care service has been rated Outstanding, following an inspection by the Care Quality Commission (CQC).  

CQC inspected Creative Support Thistley Green Intensive Support Service, Braintree, in February and March 2020.

The service provides supported living for people living with conditions including learning disabilities and mental health issues. It has 10 flats and was supporting six people at the time of inspection.

Under CQC’s inspection programme, services are rated according to whether they are safe, effective, caring, responsive and well-led. In addition to its overall rating, this service has been rated Outstanding for being effective and well-led. It is rated Good for being safe, caring and responsive.

The latest inspection report has been published on CQC’s website:

Matthew Jenkins, CQC interim head of inspection for adult social care, said: 

“Our inspection team was very impressed by the level of care and support offered at Creative Support Thistley Green Intensive Support Service.

“People’s outcomes were consistently better than expected, and their feedback described the care offered as exceptional and distinctive.

“The service’s success was aided by the approach staff took when admitting new people, some of whom had been discharged to the service following prolonged periods in institutional care. This involved a transitional period and tailoring plans to people’s specific needs and circumstances, enhancing people’s quality of life at what can be an unsettling time.

“Care plans were holistic. They incorporated people’s preferences, wishes, cultural requirements and spiritual needs. A relative told us this person-centred approach was something they and their loved one greatly valued.

“Leaders promoted an open and fair culture, supporting staff to excel in their roles and deliver exceptional standards of care. Policies and systems helped managers have good oversight of the service, and people’s input was used to continually drive improvement.

“An Outstanding rating is the result of considerable hard work, so I congratulate everyone who made this achievement possible.”

During the COVID-19 pandemic, CQC’s immediate focus is on supporting providers to keep people safe during a period of unprecedented pressure. We will continue to collect insight and intelligence about the quality of care from our existing data sources, providers, healthcare staff, stakeholders, and the public, and will work closely with partners to ensure additional support is in place where needed.

CQC will be listening to what people are saying about services during this time to help us detect any changes in care. Although we are not conducting routine inspections during the COVID-19 pandemic, if we have evidence that people are at immediate risk of harm, we can and will take action to ensure that people are being kept safe. People can give feedback to CQC via the details below.


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