A Worcestershire domiciliary care agency has been rated Outstanding, following an inspection by the Care Quality Commission (CQC).
CQC inspected North Star Foundation, Droitwich, in March 2020.
At the time of inspection, the service supported 19 people – including people living with learning disabilities – in their own homes.
The service was last inspected in 2017, when it was rated Good overall.
Under CQC’s inspection programme, services are rated according to whether they are safe, effective, caring, responsive and well-led. In addition to its overall rating, North Star Foundation has been rated Outstanding for being caring, responsive and well-led. It is rated Good for being safe and effective.
The latest inspection report has been published on CQC’s website: www.cqc.org.uk/location/1-201080733
Amanda Lyndon, CQC interim head of inspection for adult social care, said:
“Our inspection team was very impressed by the level of care and support offered by North Star Foundation.
“People received exceptional care from compassionate and kind staff. They were treated with dignity and respect, boosting their wellbeing and helping them enjoy good outcomes.
“Staff supported people to have independence. One person told us staff helped them have more freedom by supporting them to attend an activity alone. This involved practicing the route to the venue, with staff providing reassurance, and ensuring the person could use their mobile telephone. The person glowed with joy when they told us about their achievement.
“People’s care plans were built around their needs and preferences. Staff and leaders listened to people’s feedback, and they used this to drive improvement in the service.
“An Outstanding rating is the result of considerable hard work, so I congratulate everyone who made this achievement possible.”
During the COVID-19 pandemic, CQC’s immediate focus is on supporting providers to keep people safe during a period of unprecedented pressure. We will continue to collect insight and intelligence about the quality of care from our existing data sources, providers, healthcare staff, stakeholders, and the public, and will work closely with partners to ensure additional support is in place where needed.
CQC will be listening to what people are saying about services during this time to help us detect any changes in care. Although we are not conducting routine inspections during the COVID-19 pandemic, if we have evidence that people are at immediate risk of harm, we can and will take action to ensure that people are being kept safe. People can give feedback to CQC via the details below.
- Telephone – 03000 616161
• Give feedback on care webform (www.cqc.org.uk/give-feedback-on-care)