COVID-19 outbreak and social distancing restrictions could stop the smiles at Hampshire care home

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Kingfishers residents John Hall and Valerie Collinge raise a glass to celebrate the Colten Care home retaining its coveted Outstanding rating from regulator the Care Quality Commission.

Not even the COVID-19 outbreak and social distancing restrictions could stop the smiles when the staff and residents of a Hampshire care home learned it had retained its Outstanding rating.

Colten Care’s Kingfishers in New Milton scored top marks again in its latest inspection by the industry regulator the Care Quality Commission (CQC).

The assessment means the home is still rated among the top four per cent of nursing homes in England.

Kingfishers was assessed over two days in December 2019 and was marked across five criteria – being safe, effective, caring, responsive and well-led.

The home received high marks across the board including outstanding ratings in the responsive and well-led categories.

Inspectors found people felt safe living at the home and were cared for by a motivated and well-trained staff team, who always put people first.

The report noted: “Staff working at Kingfishers understood the needs of people using the service and supported people in an exceptionally personalised way.

“Staff knew people well and we saw that care was provided respectfully and sensitively, considering people’s different needs.

“The impact this had on people was outstanding and had resulted in people living an active life with choice evident throughout.”

Elaine Farrer, Operations Director for family-owned Colten Care, said: “It’s a huge accomplishment to be awarded an outstanding rating from the CQC. To be able to maintain and build upon those standards and retain that rating for a second time is a testament to the incredible hard work and commitment of the whole team.”

News of the retained rating came as the home continues to observe movement and social distancing restrictions to keep people safe from the ongoing virus risk.

Kingfishers Home Manager Beata Brzozowska said: “This rating is both fitting and well-deserved for my team. I am impressed every day by the depth of their professionalism and kindness.”

She added: “The current measures in place to protect all our residents during the COVID-19 outbreak means we haven’t been able to celebrate this in quite the way we usually would. But you can rest assured that the staff team and our residents are thrilled and we have raised a glass to our success.”

The home is planning to hold a community celebration party later this year once movement and social distancing restrictions have been eased.

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