Salopian Care rated ‘Outstanding’ by CQC

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A domiciliary care agency in Shropshire has been rated Outstanding, following an inspection by the Care Quality Commission (CQC).

CQC inspected Salopian Care, Market Drayton, in July 2019. At the time of inspection, the service was supporting 50 older people living in their own homes.

The inspection found that people benefitted from safe, effective, caring, responsive and well-led care. A full inspection report has been published on CQC’s website: www.cqc.org.uk/location/1-124628708

Under CQC’s programme of inspections, all adult social care services are rated according to whether they are safe, effective, caring, responsive and well-led. In addition to its overall Outstanding rating, Salopian Care is rated Outstanding for being responsive and well-led. It is rated Good for being safe, effective and caring.

Salopian Care was last inspected in 2016, when it was rated Good overall.

Maggie Hannelly, CQC head of inspection for adult social care in the central region, said:

“Our inspection team was very impressed by the level of care and support offered by Salopian Care.

“The service tailored care to meet people’s individual needs, offering flexibility so people could do what mattered to them. Staff built warm and trusting relationships with people, helping staff discern when people needed extra help or a change in support. A person experienced anxiety during long care visits, so the service used a team of staff to provide more frequent shorter visits, something this person greatly valued.

“Staff were exceptional advocates for people. They referred people to relevant healthcare professionals when their health or needs changed. One person with complex swallowing difficulties was supported to see specialists, leading to a dramatic improvement in their health.

“Underpinning Salopian Care’s success was a hands-on leadership team setting the right priorities. Managers recruited and trained staff to meet people’s individual needs. When required, this was done when people were preparing to use the service, meaning their needs were met from the start. This was particularly valuable for people with complex needs returning to their own home after a stay in hospital or a care home.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

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