A Teignmouth care home for adults with autism and learning disabilities has been rated ‘outstanding’ by the health and social care watchdog, the Care Quality Commission (CQC). This puts it in the top 3% of ‘residential homes’ in England.
Following their inspection of Riverview, CQC inspectors said: “Relatives told us this was an exceptionally caring service, which led to positive outcomes for people. A relative commented, ‘The biggest thank you for giving my relative such a wonderful life’.”
The CQC said, “Staff demonstrated a passion for providing high quality care, which was clearly visible throughout the inspection.”
The management team at Riverview was described as being “extremely motivated” by inspectors. The CQC went on to say, “They were passionate about enabling the people at Riverview to live their best lives.” A relative told inspectors, “The leadership is fantastic. The manager is brilliant and their deputy manager is phenomenal. Their commitment to the service is wonderful”.
Inspectors said, “The service strove to provide exceptionally responsive care. Care and support was tailored to meet each individual’s needs and wishes, which meant there were positive and meaningful outcomes for people. People were allocated a keyworker based on their personality and interests, to facilitate the development of a positive working relationship. For example, a person who enjoyed playing the guitar was supported by staff who were also musical.”
Some residents recently visited the local moors, wildlife parks and met up with friends and family, according to the report. Inspectors said, “No two people experienced the same day as people were supported to enjoy individual and personalised activities and interests that were unique to them.”
Riverview was rated ‘outstanding’ overall and in four out of the five assessment categories: “Is the service safe”, “caring”, “responsive” and “well led”. The home was rated ‘good’ in the “is this service effective” category.
The home is located in Teignmouth, Devon. It is managed by Priory Adult Care, a division within the renowned Priory Group, the mental healthcare specialists.
Anne Wilson, Home Manager at Riverview, said: “It is a real privilege to lead an ‘outstanding’ service. I work with great people who pride themselves in offering excellent personalised care and support. We all love making a real difference to resident’s lives.”
Rebekah Cresswell, Chief Operating Officer of Priory Adult Care, said: “Every part of the CQC’s report is full of praise for the remarkable care and support Riverview provides. Anne, her team, their residents and relatives, all deserve huge congratulations for what the home has achieved. The service has done so well because of how everyone works so closely together as a team to support our residents and each other. Riverview always strives for excellence.”