Lancashire based care service receives ‘Outstanding’ CQC rating


Affinity Supporting People, a Lancashire based care service owned by National Care Group, have received an ‘Outstanding’ rating in their latest CQC inspection.

The report was extremely positive and highlighted the excellent person-centred approach to care provided.

A special mention was given to how Affinity Supporting People was well led by a committed and skilled management team, who led by example and were well trained and supported.

Leah Whelan, Registered Manager for Affinity Supporting People, has played a major part in leading the service throughout her time as manager, and was delighted with the rating;

“Being rated Outstanding by CQC really reflects the fantastic person-centred support that we provide at Affinity Supporting People. Our management and staff teams are dedicated to the people they support and continually go above and beyond to ensure that people are able to achieve their dreams.”

What makes this achievement even more special is how Affinity Supporting People join an elite club of care providers who have an ‘Outstanding’ rating, with only 7% in the North West and 9% across England.

Marie Hilton, North West Regional Operations Manager, was proud to be part of the service’s incredible achievement;

“I am absolutely delighted Affinity Supporting People have achieved an Outstanding CQC rating. The Affinity team regularly go ‘above and beyond’ to deliver the best possible outcomes to the people they support within the Lancashire region. I am extremely proud of each one of our Managers, Team Leaders and Support Staff, they thoroughly deserve this accolade which we will be celebrated in true Affinity style.”

The report also praised the staff for how they developed a good relationship with the people they support and with their families, making it a truly collaborative approach to care where ideas can be shared and taken on.

James Allen, Chief Executive Officer of National Care Group, said;

“NCG is extremely proud of the ongoing achievements of Affinity Supporting People (part of the National Care Group). This Outstanding CQC rating is a testament to the dedication and commitment our staff show in delivering the very best person-centred outcomes with the people we support day in day out. We look forward to celebrating this outstanding achievement with the people we support and staff.”

National Care Group hopes that this will further enhance the company’s reputation and the quality of care provided nationwide, as it looks to continue its expand in regions across the UK.

Affinity Supporting People is a domiciliary care agency, located in Accrington and Morcambe, that provide personal care to people living in their own homes and provides care and support to people living in 11 ‘supported living’ settings, so that they can live as independently as possible


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