CQC find Hampshire care home ‘Outstanding’

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Tegfield House, a Hampshire care home run by Hartford Care, has received an “outstanding” overall rating from the Care Quality Commission (CQC).

The inspector’s summary on Tegfield House in Chilbolton Avenue, Winchester, said:
“People and their relatives told us the care they received at Tegfield House was exceptionally good and we saw that people were enabled to participate in assessments and care planning, and direct their care plans to ensure they could lead fulfilling lives.”

Following the CQC inspection between 3rd and 5th June this year, the home was also rated “outstanding” for both its care and responsiveness.

In her “outstanding” assessment of the care provided at Tegfield, the CQC inspector commented: “We were told about examples of exceptional care provided by staff. These were celebrated in the service; however, staff members did not see their exceptional practice as anything more than what should be provided.”

She added: “Throughout our inspection, we saw people being offered choices, for example, where people had meals, where they wanted to sit, what they wanted to eat and what activities they wanted to participate in.”

The “outstanding” rating for its responsive service was awarded for the way in which Tegfield House tailors its services ‘to meet the needs of individual residents and delivered to ensure flexibility, choice and continuity of care’.

The inspector noted: “People received exceptionally person-centred care and support. Staff knew people very well, they knew who the person had been before they came to the home and about their interests and families, the kind of information that made people individuals. Staff could start and hold a conversation with people because they knew them so well.”

This is the second “outstanding” rating that Hartford Care has been awarded, the first being for Malden House in Sidmouth, Devon in May 2018.

Commenting on the “outstanding” assessment, Sean Gavin, Hartford Care’s Chief Executive Officer, said: “This is a magnificent achievement for Tegfield House of which we are all immensely proud.

“Huge congratulations to Jo Aitken, the home’s manager, and her superb team who have worked tirelessly to attain such incredibly high standards at Tegfield. We are delighted that their hard work has been recognised with this fully deserved outstanding rating.”

Home Manager Jo Aitken commented: “I am completely overwhelmed by this overall rating for our wonderful Tegfield family. In our last inspection, we received a ‘good’ rating which was the incentive we needed to go one better this time – and we did it!

“Our priorities have always been to ensure our residents receive the best possible care at all times and without exception. We treat them all as unique individuals and do everything we can to make their lives as comfortable and enjoyable as possible.

“I cannot praise Team Tegfield enough for their exceptional work in making our lovely home a wonderful place for both our residents and our staff. This accolade means so much to all of us there.”

Tegfield House, a large family home with 24 en-suite bedrooms and which is surrounded by extensive private gardens, was acquired by Hartford Care in 2004. The home was rated “good” after its previous CQC inspection published in November 2016.

Hartford Care Group Limited based in Basingstoke is part of a family-owned business, established more than a century ago in 1908, that runs 14 residential and nursing homes located throughout the south of England in Bristol, Berkshire, Devon, Dorset, Hampshire, Isle of Wight and Oxfordshire.

The company is governed by its core principles of care, comfort and companionship in an environment that is safe and happy for all.

All Hartford Care’s care and nursing homes have their own dedicated manager and team of carers. With the support of the management team based at the Company’s head office in Basingstoke, Hampshire, each manager is free to concentrate on the important role of providing painstaking attention to detail to maintain the highest possible level of care, and importantly, spend quality time with residents and their families.

Each care home has a team that offers a variety of weekly activities programmes carefully chosen to align with the residents’ interests and abilities. Fresh food is prepared daily on site by expert chefs.

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