Outstanding care by Lincolnshire domiciliary care agency says CQC


A domiciliary care agency in Lincolnshire has been rated as Outstanding, following an inspection by the Care Quality Commission (CQC).

CQC inspected Royal Mencap Society – Lincolnshire Domiciliary Care Agency, based in Bourne, in April. At the time of inspection, the service was supporting 50 people, including people living with a learning disability, in their own homes.

The inspection found that people benefitted from safe, effective, caring, responsive and well-led care. A full inspection report has been published on CQC’s website: www.cqc.org.uk/location/1-119187491

Under CQC’s programme of inspections, all adult social care services are rated according to whether they are safe, effective, caring, responsive and well-led. Royal Mencap Society – Lincolnshire Domiciliary Care Agency has been given an overall rating of Outstanding. It is rated Good for being safe, effective and responsive. It is rated Outstanding for being caring and well-led.

Rob Assall-Marsden, CQC Head of Inspection for Adult Social Care in the central region, said:

“Our inspection team was very impressed by the level of care and support offered by Royal Mencap Society – Lincolnshire Domiciliary Care Agency.

“The service was proactive and innovative in its approach to helping people live fulfilled lives. Many people using the service live in rural areas with poor transport links, meaning social isolation could be an issue. In the light of this, the service organised a speed dating night attended by over 100 people. Staff also supported people to meet again, should they wish, so that friendships could grow.

“People developed trusting relationships with staff, helping them make positive changes to their lives. One person was very reclusive when they started to use the service, but the caring approach of staff and clinical psychologists increased their confidence. This person now volunteers at a charity shop, is no longer afraid of attending medical appointments and spoke at a Mencap event.

“The leadership of the service set an inclusive tone and the right priorities for the organisation. The excellent engagement leaders undertook with people and staff led to a culture of continuous improvement. People benefitted from specialist training staff undertook, including from the British Institute of Learning Disability, and the service worked to improve understanding of learning disability among external health and social care practitioners.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”


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