Staff and residents at a Batley care home are celebrating after receiving an overall rating of ‘good’ from regulatory body, the Care Quality Commission (CQC).
Lydgate Lodge on Soothill Lane, was praised by inspectors for making major improvements to its service after the unannounced inspections in May and June this year, having previously being listed as ‘requires improvement’ in June 2018.
Officials confirmed that the Ideal Carehome, which offers 24-hour residential and dementia care, delivered across the board gaining the ‘good’ rating in all five key areas of care: safe, effective, caring, responsive and well-led.
The report cited that people were treated with “compassion, dignity and respect”, involved as “partners in their care” and that their “independence was maintained.” It also noted how inspectors observed “consistently caring and kind interactions” between staff and residents
In addition, residents and their family members commented that staff were “very, very kind…they sit and chat…they like to come and talk.”
The CQC applauded a new initiative that has been implemented across the Ideal Carehomes group entitled #thisisme – a training and development tool designed to identify where residents and staff have common interests and hobbies, matching them into a buddy system to drive greater engagement and promote stronger relationships.
The care home’s senior team was also singled-out for praise, with interviewees telling the CQC that management are “very approachable, they keep you informed”. Further comments included “I don’t think you would get any better.”
Gary Kent, Lydgate Lodge’s registered manager, said: “To be officially rated as ‘good’ by the CQC is testament to the huge amount of work that we’ve done as a team since our last inspection and we’re all ecstatic to have received such positive feedback. Our residents’ welfare and happiness lie at the heart of everything we do – we’re absolutely committed to providing personalised care of the highest quality and ensuring that people continue to enjoy an active and full life whilst living at Lydgate Lodge.
“Our residents are just as thrilled about our new rating as we are – it’s their home after all – and I’m sure there are going to be some celebrations over the next few days.”
Ideal Carehomes’ regional director, Debbie Campey, added: “This is a wonderful and much-deserved result for everyone at Lydgate Lodge. The team has worked tirelessly, day in, day out, to ensure that we create a great place to live for our residents and it’s just fantastic to have our efforts recognised in an official capacity by the CQC.”
Lydgate Lodge is a modern two-storey building providing care for up to 64 residents with an inclusive fee offer. It boasts a hair salon, cinema, café room and landscaped sensory gardens.