A nursing home based in Woodbridge has been rated as ‘good’ by the Care Quality Commission (CQC), following an inspection into the quality of service it provides. Haughgate House, which is part of the Healthcare Homes Group, was inspected in March and has now received this positive grading.
Inspectors visited Haughgate House in an unannounced visit and spent time speaking with staff, residents, the relatives of residents and the registered manager. They looked to determine whether the service delivered at the home was safe, effective, caring, responsive and well-led. The home was rated as ‘good’ in all five areas.
The home provides care for up to 31 people, and the team provides bespoke care based on warmth, compassion and respect. One staff member told the inspectors that her favourite thing about working at the home was “the rapport people have with residents and staff” and inspectors saw that “staff addressed people in an affectionate tone and displayed warmth towards people when they engaged with them. Staff knew people well and could adapt their communication and approach to meet the needs of each person.”
This was echoed in the feedback from residents, who gave high praise for the team that cared for them. The report states, “People told us that the staff were compassionate, kind and caring towards them. One person talking about the staff said, “I adore them all. They brighten up my day. They are thoughtful and attentive. They are always polite and respectful, I enjoy their company.”
The relatives of residents commented positively on the person-centred approach at the home, referring to working “as a team” with regards to care arrangements. Residents too felt included in the type of care they received. One confirmed, “[staff] know how I like things done and involve me in my care arrangements.”
This has also been recognised by relatives of residents who have provided positive feedback on the independent review website www.carehome.co.uk. The home is currently rated as 9.2 out of 10 and has received such comments as “The longer my mother lives here the happier we get. It is like a big family home where staff, residents and family all join in together.”
Manager of Haughgate House, Judith Morgan-Worrall said: “This report is wonderful recognition for the team here, who really do go above and beyond every day to ensure our residents are happy and ‘at home’.
“My entire team works with the ethos that Haughgate House is our residents’ home, not ours, and as such we work to ensure that we’re caring for them in a way that suits them, their needs and wishes. I’m delighted that this was found to be the case by our inspectors and we’ll now do all we can to build on this excellent feedback.”
Haughgate House is currently undergoing a £1.5m extension and refurbishment programme, which will see the creation of eight new bedrooms, kitchen, laundry and staff room facilities, in addition to the refurbishment of four existing bedrooms. The work is anticipated to be completed in the summer and will set the bar for quality residential and nursing care in the Woodbridge area.
The full inspection report can be viewed at www.cqc.org.uk.