South Gloucestershire specialist care service retains Outstanding rating from CQC


Mayo House, a care home for people with learning disabilities and complex needs in Yate, South Gloucestershire, has retained its ‘Outstanding’ rating by the Care Quality Commission (CQC).

Run by Bristol-based leading social care charity, Milestones Trust, Mayo House is the only learning disability care services in South Gloucestershire to have retained an ‘Outstanding’ rating.

Milestones Trust supports around 550 vulnerable people with learning disabilities, mental health needs and dementia through a range of specialist services in South Gloucestershire, Bristol and North Somerset.

Following the inspection of Mayo House, a residential property split into seven flats, CQC highlighted the service’s responsiveness to individual needs and its management as two key outstanding areas.

The CQC report states: “The service was highly responsive to people’s individual needs, we found many examples of staff’s approach to providing support in a person-centred way. We heard examples of where staff went above the expectations of their role to ensure that people were well supported.

“There was a strong person-centred culture at the service and people were empowered to achieve their goals. The service was very well- led by managers who valued the staff team and the people being supported. There was a culture of learning from previous experiences.”

John Hoskinson, Milestones Trust CEO, said: “We are very proud of this fantastic achievement at Mayo House – retaining the highest possible CQC rating is testament to the hard work, commitment and professionalism of the team there who ensure they provide the very best care to the people they support.”

The service was also highly commended for its effective and caring service. Inspectors reported: “It was clear from our observations that people felt comfortable and settled with staff and that strong positive relationships had been formed. One relative had provided feedback to the service as follows: ‘Mayo House is an excellent service and all the staff are confident and really understanding.’

“People were able to maintain contact with their friends and families. For one person, staff had supported them to visit family in another country. Given the person’s anxieties and needs, this had been a significant achievement for them.”

This latest rating comes on the back of three other ‘Outstanding’ reports for the charity in the past year – one for 50 Vassalls Road, a shared home in Fishponds, Bristol, for up to six people with learning disabilities; one for Flaxpits House, a shared home for younger people with learning disabilities in Winterbourne; and another for the supported living service which supports people with learning disabilities and mental health needs to live independently in Bristol and South Gloucestershire. This brings the organisation’s total ‘Outstanding’ ratings to 11% of their services – well above the national average of 3%.


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