Malpas care home gets Good in all five CQC key standards

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Pictured holding the CQC Good rating is Caroline Rowland, Matron of Prospect House, with her caring team ecstatic to receive their “Good” rating from the Care Quality Commission.

Staff and residents at Prospect House nursing home are celebrating after the Care Quality Commission (CQC) rated its service as 100% “Good”.

The Malpas based residential and nursing care home achieved “Good” in the five key standards of CQC assessment: safe, effective, caring, responsive, and well-led yet again proving its dedication to high standards.

In the report the CQC said: “People’s comments about staff were very positive. We observed examples where people were treated with kindness, dignity and respect. Throughout the inspection it was apparent that positive relationships had been developed between people and staff.”

Caroline Rowland, Matron of Prospect House for the last 30 years, comments on the CQC rating: “We pride ourselves on the excellent care we provide but it means a lot to have that care recognised by the Care Quality Commission and the residents, relatives and staff who had many positive things to say about the delivery of our person centred care.”

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