Staff and residents at a Faringdon care home have an extra reason to celebrate this New Year, with the latest inspection report from the Care Quality Commission rating them ‘outstanding’ in more areas than ever before. The newest report for The Grange secures the rating for the home for the second time – and in the top 0.5% of care homes in the country.
The Grange, which is part of the Forest Healthcare group of homes, was visited in an unannounced inspection in early November, and inspectors remarked that it retained its overall Outstanding rating with improvements helping secure the grade across three of the five key areas checked. The Grange’s managers, Ian and Wendy Mead, were picked out for particular praise for their excellent leadership and a culture which encouraged continuous learning and improvement across the home.
“We’ve been managing The Grange for over 30 years, and it is superb to receive recognition for all the hard work put in by all of our staff by the CQC. We’re particularly proud of improving our rating for ‘is the service caring’ from good to outstanding – we always think of our residents as part of our family, and knowing that they receive the best possible care is as important to us as it is to their relatives,” comments centre manager, Wendy Mead.
This is reinforced by the observations of the inspectors, who said that they saw the positive and trusting relationships that had formed between staff, residents and their relatives, with a passion for providing person-centred care that added value to the lives of their residents.
The Chief Executive of Forest Healthcare, Paul Musgrave, commented that homes like The Grange demonstrate how best practice in the care system can have an enormous impact on lives: “The report features a lovely comment from a relative who said that even though the resident had been anxious to move into the home, her need for social interaction with genuinely caring people was fulfilled to a level they had never seen before, leaving a positive, happy, engaged and fulfilled person. This is what every care home should aspire to achieve – a place to thrive and live life to the full.”
The Grange is part of the Forest Healthcare Group family of homes, which includes 12 other homes throughout London and the South East. The Grange offers 24-hour care to elderly residents and younger people in need of around-the-clock support, whether as respite, post-operative or long-term care. For more information on The Grange Care Centre, please visit www.foresthc.com or call 01367 718836. Those interested in a place at The Grange are welcome to visit at any time, with no appointment necessary.
To view a full copy of the CQC report for The Grange, please visit http://www.cqc.org.uk/location/1-116845496