Specialist care service in Surbiton rated Outstanding by CQC

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A care home in Surbiton has been rated Outstanding overall by the Care Quality Commission.

London Care Partnership at 1a Upper Brighton Road has been rated as Outstanding for being responsive and well-led. It was rated Good for being safe, effective and caring, following an inspection in September 2018.

The home, in the London borough of Kingston upon Thames, provides a service for younger adults with learning disabilities or an autistic spectrum disorder.

The home provided a warm, welcoming and friendly atmosphere and staff treated the young people’s safety as paramount. Relatives said people were very happy and enjoyed living at the home and inspectors saw how much people enjoyed the care and support provided by staff.

People using the service were encouraged to have balanced diets in line with their preferences and meal selection was used to help develop people’s lifestyle and decision-making skills.

Care plans recorded people’s interests, health, needs and aspirations and the support they needed to achieve them with weekly planners that provided structure to their lives and helped them make decisions and look forward to activities. A range of activities were available including visits to a trampoline park, a farm, companion cycling, exercise walks, swimming, shopping and workouts at the gym.

The provider encouraged all homes within London Care Partnership Limited to cultivate close links with services, such as speech and language therapists, physiotherapists and district nurses. There was a culture of supportive, clear, honest, transparent and enabling leadership. Within its first year of registration, the home achieved accreditation from the National Autistic Society, for ensuring and sustaining effective and person-centred practice.

Debbie Ivanova, CQC’s Deputy Chief Inspector of Adult Social Care, said: “There is a very high standard of care at this London Care Partnership home in Surbiton. The Outstanding rating is well deserved.

“Many people at the home have limited verbal communication skills, their relatives where full of praise for the provider and its staff.

“Relatives said their loved ones were very happy and enjoyed living at the home. There was a wide range of activities on offer and staff worked to ensure a stimulating and caring atmosphere prevailed.”

You can read the report in full when it appears on the CQC website by clicking on https://www.cqc.org.uk/location/1-4309669977

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