Research reveals more about registered managers


Skills for Care’s latest research into who registered managers are and what they do has revealed new insights into one of the most influential roles in adult social care. What has emerged from this exploratory research[1], is a rewarding, yet challenging and evolving role that needs greater recognition in the sector and robust, ongoing support.

The study found that:

  • almost 80% of managers felt that their role had changed since they first started. Whilst 73% of these managers said their role was more varied, 83% also acknowledged it was more pressured


  • 70% of managers were offered their first registered manager post by an existing employer; the majority hadn’t planned to become a manager (instead taking an opportunity when it arrived)


  • a manager’s role is busy and varied. Managers were typically splitting their time between day-to-day operations, working with families and relatives, working with external partners, leadership and business strategy


  • over a third of respondents also reported performing tasks not in their job descriptions


  • only 20% of managers felt that the role had become better recognised over time.

Oliver French, Project Manager at Skills for Care commented: “This research gives us a better understanding of the registered manager role, how it‘s evolving and what support and recognition is needed to recruit and retain this group of managers.

“We expect as many as 10,000 registered managers to retire in the next 15 years. This needs to be addressed by the sector. We’re working towards ensuring that registered managers receive the praise and professional recognition they deserve through a number of initiatives, including our professional membership body, networks where managers can meet at a local level and our succession planning programmes that support aspiring and new managers.”

Find out more at

[1] This research was conducted by Research Partners UK Ltd for Skills for Care, through an online survey with 860 registered managers.




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