The dedication and commitment of their new colleagues was a key factor in what attracted directors to their new roles within the Regard Group, the UK’s third largest care provider in its sector.
Tracy Kite has joined the organisation as Director of Learning and Leadership Development, and Graham Farrington-Horsfall has been appointed Director of Quality.
Graham’s responsibilities are to support the delivery of the best possible service to all the people supported by the Regard Group, by maintaining and enhancing a quality framework that assures service quality and celebrates great support.
He said: “I chose to work for Regard because I was so impressed by the enthusiasm, values and commitment of the people I met.
“It’s very important to me that we never forget why we are all here and that we are privileged to be a part of the lives of the people we support, and I felt that the Regard team really believes that.
“In my first few weeks I have been visiting people in their homes and I have seen some great support and heard wonderful stories that make me very proud to be part of this organisation.”
Graham started his career as a support worker supporting people with learning difficulties and mental health problems in the north west.
He has worked in various operational and quality management positions, and thoroughly enjoyed supporting teams in making a positive difference to people’s lives.
Most recently, he led the quality function of a national provider of supported living and residential services for people with a variety of support needs.
He added: “I’m proud to be part of an organisation which has industry-leading quality ratings, with 95% of Regard’s services rated ‘Good’ or ‘Outstanding’ by the Care Quality Commission, compared to an industry average of 82%.”
Tracy is no stranger to Regard, having worked as a consultant with the group throughout 2017 on leadership development and learning and development projects.
She said: “I came to know the people and the organisation well in that time.
“I met so many people who were passionate and committed to the work they do, and I was so impressed by that. I wanted to be part of the great work that Regard do.
“That work has been justly recognised recently with Regard retaining Investors in People gold status. Less than half of firms succeed in retaining gold status when reassessed after the statutory three-year period, so this speaks volumes about Regard’s approach to the ongoing learning and development of its staff and leaders.”
Tracy trained as a mental health nurse and worked in acute and crisis intervention mental health care for some 14 years before moving into specialist dementia care and then taking on learning and development roles across the health and social care sector.
For the past 12 years she has worked in specialist leadership development, as a leadership and executive coach, designing and delivering management development programmes up to Master’s level.
Her role includes embedding a culture of continuous learning and development within the Regard Group and to facilitate an organisational strategy for the people in receipt of Regard’s services in skill development, helping people realise their full potential.
She is the author of Love to Lead, a book on leadership which is based on the research that she did in the care sector for her doctorate.
Regard CEO Carole Edmond said: “We are delighted to welcome Tracy and Graham to the Regard community and look forward to benefiting from their many years of experience and expertise.
“It’s very satisfying that both of them cited the commitment of our staff as being a key reason behind their decision to continue their careers with us, and I very much look forward to working with them in the future.”
Regard has a dedicated staff of over 2,600 people on 168 sites across the UK, caring for more than 1,300 people with learning disabilities, mental health needs and acquired brain injuries through specialist residential services, supported living services, outreach support and day resource centres (OWL), all focused on positive outcomes