Worcester care home celebrates an ‘Outstanding’ CQC result


The Care Quality Commission has found the quality of care provided by Perry Manor in Worcester, to be Outstanding following inspections in July and August.  


Perry Manor is a care home run by Care UK Community Partnerships Ltd. It provides accommodation, nursing and personal care for up to 82 older people.


Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on CQC’s website: https://www.cqc.org.uk/location/1-1459306141 


Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Perry Manor is rated Outstanding for being responsive and well-led, and Good for being safe, caring and effective. 


Maggie Hannelly, CQC’s Head of Inspection for Adult Social Care in the central region said:


“Our inspection team was really impressed by the level of care and support offered to people who live at Perry Manor.


“The registered manager was an excellent role model and together with their staff team they had a passion to learn about and aim for best practice with people very much at the heart of their care.


“The philosophy of the service was created and shared by people who lived at the home, all staff and the management team. These were based around people being supported to live the lives they chose. 


“Staff had developed a ‘can do’ attitude which had brought alive creative initiatives which enhanced people’s quality of life and provided therapeutic benefit when responding to people’s diverse needs.


“People were supported to retain an active presence in the local community and to maintain their personal interests and hobbies. There was a rich programme of things for people to do for fun and interest for people to choose to take part in. Peoples own talents were celebrated and people were supported to have lead roles in sharing their talents and interests with other people.


“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”    


Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:


“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.    


“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


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