Suffolk care service found to be Outstanding by Care Quality Commission


The Care Quality Commission has found the quality of care provided by Mid Suffolk Home First in Stowmarket, Suffolk, to be Outstanding following an inspection in July. 


Mid Suffolk Home First is provided by Suffolk County Council. The service provides a reablement service and a longer term care service. The reablement service supports older people following a hospital admission with the aim of helping the person to their optimal level of independence. After six weeks of reablement support people are assessed to see if they should stay with this service or to be supported by another service.


Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on CQC’s website: 


Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Mid Suffolk Home First is rated Outstanding for being responsive and well-led, and Good for being safe, caring and effective. 


Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said:


“Our inspection team was really impressed by the level of care and support offered to people who use this service. 


“The service aim was clear, to support people out of hospital as soon as possible but only when it was safe to do so.


“Once the person was discharged home from hospital, their care plan was checked, goals agreed and an initial assessment completed with the person in their own home. One person told us, “It was wonderful to get home and to be clear upon how they were going to help me. This gave me the confidence I would be able to help myself and get my independence back.” 


“All of the people we spoke with told us how the service staff had supported them and each week they measured their progress towards the agreed goals. “We saw that the care plans were reviewed and changed as necessary to ensure they were accurate regarding people’s needs and progress from week to week


“The service was very flexible and extremely responsive to people’s needs. We saw and heard from people using the service and their relatives how staff went above and beyond their role.


“People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.


“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”    


Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:


“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.     


“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”



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