Hampshire’s Hartford Care celebrates ‘Good’ rating from CQC


Hampshire-based care provider, Hartford Care, is delighted to announced that Bethel House care home has received an overall ‘Good’ rating from the Care Quality Commission (CQC).

During the inspection in September, the impressive family home was awarded 5 ‘Good’ stars and highly praised for its ‘safe, effective, responsive, caring and well led’ residential, dementia and respite services.

The residents, family carers and staff team at the Barton-on-Sea, Beach Avenue home, along with the Hartford Care family, are delighted with the outcome.

The CQC report provides details to demonstrate the quality of life for those who call Bethel House, home: we saw that care was provided respectfully and sensitively, taking into account people’s different needs. Care plans provided comprehensive information about how people wished to receive care and support. People were cared for with kindness, compassion and sensitivity. One person told us, “My daughter found this home for me. I came here, and it didn’t take me long to settle in, I like it here now and I’m well fed, safe and cared for.”

The welcoming and comfortable home is proudly led by a fully-trained, kind and caring team who strive to deliver quality care, as evidenced in the CQC report: people were cared for by staff who were well-motivated and told us they felt valued and supported appropriately in their role. A relative told us, “The girls and boys [staff] here really seem to care about the residents, which gives us confidence and peace of mind”. Staff are very approachable, some have been here a long time. The manager does well in motivating the staff.

CEO of Hartford Care Sean Gavin comments: Congratulations to Aga and the team at Bethel House for this terrific outcome. I know the team have worked tirelessly to ensure the quality of care is consistently maintained and I’m sure they are happy with this report. When I walk into the care home I’m really proud to see the residents enjoying the home and the team truly contribute to the friendly and welcoming environment.

Set in its own secluded grounds, Bethel House is located by a beach setting in the picturesque seaside area of New Milton and within close proximity to the New Forest.

The homely and nurturing 30 bed residential care home has been lovingly decorated and planned to provide spaces that allow the residents to enjoy care, comfort and companionship.

Registered Manager Aga Gierek says: I feel really proud and this is a great opportunity to show that our residents are happy, engaged and safe while living at Bethel House. This was my first CQC inspection as a registered manager, and I have been working hard with the team to ensure our residents live their life to the fullest. I’m really happy to know that Bethel House has been recognised and appreciated by residents, relatives, staff and professional bodies. I feel very proud of my caring and compassionate team, as they play a huge part in delivering quality care to our residents and supporting them in their daily lives, because at the end of the day, Bethel is their home.

The welcoming care home is an active part of the local community and goes to great lengths to make a positive difference to the lives of residents by planning stimulating activities. An exciting highlight in recent months included a charity care wash event involving staff and residents who raised £217 in aid of the Care Workers Charity.

A monthly social occasion called ‘Tea pot Thursdays’ takes place at the care home to provide a social atmosphere. There is a full activities planner that includes, cupcake making, flower arranging, arts and crafts plus days trips out in the community as an example of living life with purpose.

Proactive ongoing activities involve staff working with resident’s families to create memory boxes which contain photographs and mementoes to evoke pleasant memories and encourage conversations. A ‘wish list’ allows the residents to explore new or familiar hobbies and activities such as a fishing trip and planting potatoes in the garden.

A group of children from Barton Pre School visit the home once a week as an opportunity for both age groups to read stories together, sing songs, plant sunflowers and learn new skills.

At Hartford Care, we believe our excellent reputation within the care industry has been achieved by remaining the home of choice across the South of England, and we look forward to future celebrations at our additional 13 Care Homes.


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