Kingfisher Court the luxury residential and dementia care home in Sutton-in-Ashfield has been rated ‘Outstanding’ by the Care Quality Commission (CQC).
Inspectors made the unannounced visit on 20th June (the report was released on 16th August) and rated the home, operated by Oakdale Care Group, as Outstanding in the areas of Effective, Caring and Responsive and Good in the areas of Safe and Well-Led.
CQC Inspectors visited the home and spent time observing care and support within the home. The inspectors spoke with: residents, relatives, staff & management, the provider, social and healthcare professionals, a pharmacist and practice manager of a local GP Surgery to help compile their report.
The report stated that Kingfisher Court’s “staff were motivated and committed to provide people with personalised experiences that exceeded their expectations”. Adding that “the staff were passionate in their desire to enable people to experience excellent care” The report recognised “there was a culture within the organisation of striving for excellence”. And it found that “staff went the extra mile to ensure people lived their life independently and as fully as possible”.
Home Manager, Paul Quirk said “We are extremely proud to achieve the outstanding rating and we are delighted that everyone’s hard work and dedication has been recognised”
In addition to this impressive achievement for Kingfisher Court and worthy of significant notification is that Oakdale Care Group, the operator is also a brand-new operator in the industry. Oakdale Care Group therefore are the only new operator to achieve an ‘Outstanding’ rating with their first home.
Currently only 2% of providers of adult social care achieve an overall “Outstanding” rating making Kingfisher Court ranked amongst the very best in the country for the quality of service it provides.
When the owners Andrew Long and Chris Babington formed Oakdale, they had a clear and firm view of what an Oakdale Care Home should be like; Kingfisher Court embodies that vision and sets the standard to be maintained and for the other homes in the group going forward.
As new providers, they did not have to conform to existing industry stereo-type standards. And this fresh, innovative approach whereby excellent personalised care and hotel-like hospitality, delivered in outstanding surroundings in an open and transparent environment has cemented their pledge of being able to ‘provide the best care, every day to every one’
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said of Kingfisher Court:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”