Leicester care service rated Outstanding by the Care Quality Commission


The Care Quality Commission has found the quality of care provided by MacIntyre Leicester LifeLong Learning, to be Outstanding following an inspection in May. 


MacIntyre Leicester LifeLong Learning provides care and support to people living in their own homes and for people living in a house of multi-occupation shared by other people in Leicester and Chesterfield.


Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on CQC’s website: https://www.cqc.org.uk/location/1-119126044 


Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective , caring, responsive and well-led. MacIntyre Leicester LifeLong Learning was rated Outstanding for being responsive and well-led, and Good for being caring, safe and effective. 


Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region said:


“Our inspection team was really impressed by the level of care and support offered to people who use MacIntyre Leicester LifeLong Learning. 


“People receiving support from this service received highly individualised and person centred care. 


“Support plans contained detailed and personalised care plans and we saw that people had been supported to have a full and meaningful life enjoying interests, taking part in new experiences and being active members of the local community.


“Staff were highly motivated and worked as a team with a shared common ethos of providing high quality, compassionate care which supported people’s individual wishes and needs. Staff were valued, well supported and supervised by the management team.


“A member of staff spoke passionately about MacIntyre Cares’ commitment and recognition that people change and evolve and that staff and the service needed to adapt to meet people’s changing needs. 


“One staff member spoke of how they had contacted a range of voluntary services working with animals to identify an appropriate organisation as a person they supported wanted to work with dogs. The person attained their wish, volunteering at a dog rescue facility for greyhounds. The member of staff said this was part of supporting the person towards their end goal which was to own a dog of their own.


“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”    


Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:


“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.   


“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


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