Tower Hamlets supported living service rated Outstanding by Care Quality Commission


The Care Quality Commission has found the quality of care provided by Edward Gibbons House in Tower Hamlets, to be Outstanding following an inspection which took place over January and February, this year.


Edward Gibbons House is a supported living service that provides care and support for men with health issues linked to drugs or alcohol misuse. While the Care Quality Commission (CQC) does not regulate premises used for supported living; this inspection looked at people’s personal care and support. .


Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on CQC’s website:


Previously Edward Gibbons House had been rated Outstanding for being responsive to people’s needs, and rated Good for being safe, effective, caring and well-led. Achieving an overall rating of Good. At this inspection the service was rated Outstanding for being responsive to people’s needs and well-led. Good for being caring, effective and safe and achieving an overall rating of Outstanding.  

James Frewin, CQC’s Head of Inspection for Adult Social Care in London said:


“Our inspection team was really impressed by the level of care and support offered to people at Edward Gibbons House.


“It is heartening to read that staff at Edward Gibbons House ensured that people using the service felt valued, appreciated and made to feel part of a larger community. Care plans were personalised to map people’s journey through recovery and allowed people to feel safe and comfortable using the service. This was evidenced in their advocacy and support of people who used the service when they needed with other stakeholders. 


“Our inspectors found people were cared for by committed care staff supported by a dedicated and exceptional management team who consistently strove to find innovative ways to improve the care and support given. All of this means people receiving a high standard of care, which is why I want to congratulate everyone at Edwards Gibbons House for achieving our highest rating – Outstanding.”     


Inspectors found people were given full choice and control about how they wished to be supported so they could continue to lead fulfilling and independent lives. Staff understood that people’s cultural and spiritual needs were central to their support and wellbeing. Information showed that people had been supported with their diverse needs. People had written, ‘I have been supported during Ramadan’, ‘I have been supported around my religious and cultural needs by all staff at EGH’ and ‘I have not been discriminated against about my religion.’


Communication with key stakeholders in health and social care services was consistently encouraged and sustained to ensure the service continued to meet people’s needs. Staff spoke about the people who disengaged from a programme of support so engaged in meetings with other key organisations in order to provide responsive care


Complex needs workers were available to provide companionship for people and arrange activities that were flexible to meet people’s specific needs. People told us they were taken on organised days out and had spent the summer months going to the seaside and the local parks and had movie nights and played pool together with staff. This helped to maximise their independence and help build peoples relationships and confidence and maintain their safety in and outside of the home 


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