‘Double Top’ Success for retirement Village

Investors In People assessor Sheila Warren with Middleton Hall Retirement Village managing director Jeremy Walford, stafff and the Investors In People Platinum Award.

Employees at a retirement village, near Darlington have been celebrating after the announcement of two major achievements and successes.

This spring, Middleton Hall Retirement Village has been assessed and awarded the Investors in People Platinum (IIP) status, the highest level that can be achieved. This award puts Middleton Hall into an elite 0.5% of IIP accredited companies worldwide who believe in realising the potential of their people.

This platinum award follows a recent win at the Skills for Care National Award Ceremony where Middleton Hall was announced overall winner in the Best Employer of the Year category (50-249 employees) presented by Strictly Come Dancing star, Anton Du Beke.  Skills for Care CEO Sharon Allen said, “My congratulations to Middleton Hall Retirement Village who came through a rigorous judging process to win a highly coveted national award recognising outstanding work on developing the skills and knowledge of its workforce.

The judges at Skills for Care said “it is clearly evident that the whole team at Middleton Hall are committed to delivering the highest standards of person-centred care in a welcoming environment”.

The recent Platinum accreditation is a further significant achievement for Middleton Hall who has been IIP accredited since 2002, earning Gold in 2011 and now Platinum in 2018.  IIP is the international standard for people management and defines what it takes to lead, support and manage people effectively to achieve sustainable results. The IIP framework provides essential skills and effective structures required to outperform in any industry and allows companies to benchmark against the best in the business on an international scale.

Sheila Warren, Registered Investors in People Practitioner, said: “It has been a pleasure and a privilege working with Middleton Hall Retirement Village throughout their Investors in People journey. It’s fantastic to witness the investment in staff, which delivers such a great experience for residents and their families.”

Commenting on the awards, Jeremy Walford, Managing Director, said: “These awards are extremely important to us as they clearly reflect our continued drive to be the best in everything we do. Staff are our most important asset and they make Middleton Hall the special place it is. I am delighted to learn that Middleton Hall outperformed the industry average benchmarks in all indicators illustrating our commitment to people management excellence.

The alignment between our employee and customer satisfaction is also evident where in a recent annual survey, 100% of residents and family members rated us as Excellent or Good.

Our approach to innovative person centred care was also validated in our 2017 CQC rating of ‘Outstanding’ in all five categories, something only achieved by a handful of organisations nationwide.

However, this recognition does not make us complacent or make us sit back on our laurels. Our success is due to our ongoing belief of continuous quality improvement – in fact it only drives us more. “

2017 and 2018 saw the completion of many innovative projects for Middleton Hall: The Waterside, the first eco retirement development in the UK, Middleton Oaks, an innovative 16 bed centre for small group living particularly suitable for people with dementia and the provision and completion on site of a temporary GP Surgery for Middleton St George, illustrating the close working relationship with the local community.


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