A residential, nursing and dementia care home is celebrating after achieving a ‘good’ rating following an inspection by the independent regulator of all health and social care services in England, the Care Quality Commission (CQC).
Based near the Army Garrison in Colchester, Essex, the care home provides residential, nursing and dementia services to 69 people with a range of care needs including Dementia, Parkinson’s, general and specialist nursing, and end of life care.
Foxburrow Grange is part of Outlook Care, a not for profit health and social care provider which has been operating for over 25 years. Chief Executive Piotr Rejek said the team was delighted by the news:
“To receive a good rating is a fabulous achievement and I, along with everyone else at Foxburrow Grange and Outlook Care, are incredibly pleased.
“It is also great news for the people we support and their families, as it gives them peace of mind that they are getting excellent care and support.”
According to the CQC report, Foxburrow Grange staff ‘had completed a variety of training sessions. This meant people received care from skilled staff who were able to meet their needs.’
Inspectors highlighted that staff ‘consistently worked in line with the legislation of the Mental Capacity Act 2005 and no unnecessarily restrictive practices were in place.’
Inspectors wrote: “Staff provided people with individualised care, which was centred on their needs and wishes. The care and support provided to people was based upon their preferences.
Consequently, people received care from staff who knew and understood them and with whom they felt comfortable. Staff were thoughtful and patient when providing care and supported people to make choices about all aspects of their daily life. Staff were respectful and showed empathy, compassion and kindness when speaking to people.
The report continued: “Care plans were person centred and family members were consulted and involved in regular reviews.” and “People were supported to participate in a variety of activities.”
The CQC inspection, which took place in December 2017, looked at five areas of the home’s service provision. These were leadership, safety, effectiveness, care and responsiveness. For all areas, Foxburrow Grange was awarded a ‘good’ rating.