A BRISTOL care home for young adults with severe and complex learning difficulties has been rated ‘Outstanding’ by the Care Quality Commission (CQC).
Aurora Hyde Lodge on Westbury Park, received the highest rating possible from the government inspectorate following an unannounced inspection in February this year.
Inspectors praised staff at the home for being ‘exceptionally caring’ and said they ‘often went above and beyond the expectations of their role to provide valuable experiences for the young people’.
One family member told inspectors that they were ‘ecstatic’ with the care their loved one received while another said that Hyde Lodge was ‘amazing – everywhere should run like this place’.
The inspectors highlighted many examples of outstanding practice in the home and gave a special mention to the great lengths staff went to so a young service user could attend a family wedding.
Staff supported the young person on the day and through the evening enabling them to be part of this special family occasion. The family commented that ‘it was so wonderful that he was able to be part of the day and we were able to enjoy it too’.
Aurora Hyde Lodge Manager Mandy Badger said she was delighted that the home had received such a glowing report from the CQC.
She said: “Our number one focus is to provide the highest quality care possible for the wonderful young people we support, so they are able to lead the lives they choose. It is fantastic that this has been recognised in the CQC report.
“We will strive to continually improve and develop the service to enrich people’s lives and to prepare them for their next steps in life.”
Special mention was made in the report of young people being encouraged to contribute to enterprise schemes that include making pizza and valeting cars, raising money that they then decided as a group how to spend.
Inspectors were also impressed that people had the opportunity to take part in a wide range of activities and experiences. One relative commented ‘he’s out and about all the time with a very active, stimulating programme’.
Activity highlights included horse riding, Bollywood dancing, visits to local Caribbean restaurants and a Samba group.
Mandy added: “To be amongst the best care homes in the country is quite an achievement and I want to thank all of the team for their hard work and dedication – they are what makes Aurora Hyde Lodge such a special place.”