Skills for Care’s ‘Good and outstanding care guide’ helps providers improve their CQC rating


Skills for Care supports providers to create a well-led, skilled and valued adult social care workforce.


Skills for Care has launched an updated version of the ‘Good and outstanding care guide’ which is designed to help providers secure a good or outstanding rating when they’re inspected by the Care Quality Commission (CQC).


The easy to use guide gives a view of excellent care and support, and critically what providers can do to make it happen.


It brings together recommendations, cost effective solutions and tips from organisations of all different types and sizes, who have already been rated as good or outstanding. It also includes examples of common pitfalls and advice on what to avoid.


The number one factor in being a good or outstanding employer is they all offer a high standard of person-centred care and support. Shaping the culture, vision and values of the service around person-centred care was a route to success for many services featured in the guide.


“I would like to thank Skills for Care for producing such a fantastic guide that shines a light on the good and outstanding practice my inspectors see on a daily basis. I hope providers will make full use of this resource so they can make improvements for the benefit of people using services, their families and carers – which is what we all want to see.”

Andrea Sutcliffe, CQC’s Chief Inspector of Adult Social Care

Download the guide for free at:

The ‘Good and outstanding care guide – extended workbook edition’ is also available with extra activities including questions and self-assessment checklists to support providers reflect on their service. This helps to assess current performance and identify where improvements could be made.

The workbook edition can be purchased from our online shop at:



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