Nottingham based domiciliary care agency rated Outstanding by CQC


The Care Quality Commission has found the quality of care provided by Break Barriers Nottingham Ltd, to be Outstanding following inspections in July, August and September 2017.  


Break Barriers is a domiciliary care agency which supports people in their own homes who live in the Nottinghamshire area.


Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on CQC’s website: 


Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Break Barriers Nottingham Ltd is rated Outstanding for being responsive and well-led, and Good for being caring, safe and effective. 


Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region said:


“Our inspection team was really impressed by the level of care and support offered to people in their own homes who used Break Barriers Nottingham Ltd. 


“The service was outstandingly responsive and well-led. People’s care plans clearly reflected their individual needs and personal wishes. 


“People and their relatives were fully involved in the development of their care

plans and these were reviewed regularly. There were varied activities that respected people’s cultural diversity that suited everybody’s individual needs.


“People were extremely complimentary of all aspects of the service provided and spoke very positively of both staff and the management team. People received care and support from kind, caring and compassionate staff, who respected their privacy and dignity at all times.


“Those using the service had full confidence in the registered manager and the way the service was run. The vision and values of the staff team were person-centred and made sure people were at the heart of the service.


“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”    


Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:


“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.  


“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


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