Not-for-profit care village operator appoints operations manager for growing home care service


Not-for-profit care village operator, Belong, has appointed Jo Ball as operations manager for the organisation’s growing home care service, Belong at Home.


Jo joins Belong from Home Instead, and, over the last seven years, she has held the posts of senior care manager, national quality support manager, and latterly, operations manager. She joins Belong at a time of expansion of the bespoke Belong at Home service, which now supports communities surrounding its care villages in Atherton, Wigan, Warrington, Macclesfield, Crewe, Manchester and Newcastle-under-Lyme.


In the new position, Jo will be responsible for operational management of Belong’s class leading care service, which takes the organisation’s bespoke support packages into the community, in particular providing expert care and companionship to people living with dementia. Just as at each Belong village, customers of Belong at Home have access to Admiral Nurses, who specialise in providing expert advice and support for carers and families of people living with dementia.


Jo commented: “Belong is a forward thinking organisation, which is reflected in the way it designs and provides care for its customers – as well as in the fact that all its home care services have been rated Good or Outstanding by the Care Quality Commission.


“The staff are second to none in providing the sort of sensitive, practical and compassionate care that enables people to remain within their own homes and communities. It is a level of quality, service and expertise that I shall look to uphold in the new position, as Belong at Home is made available to more and more communities through the planned programme of new village developments.” 


Jo began her career in the care sector in 1999, as a community care coordinator before gaining experience in regional and operational management. She holds the NVQ4 qualification, gained at Priestly College, Warrington; a Registered Manager Award from Manchester College and also an ILM level 5 in leadership and management from Warrington Collegiate.


Educated in Warrington and Manchester, she is married and lives in Warrington, close to her three adult daughters and seven grandchildren. In her spare time, she has a passion for horses and has even bred her own horse, now retired to a nearby field.


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