Staff at Abington-based Christchurch Court have been praised by the Care Quality Commission (CQC) for their ‘caring and compassionate’ approach in a recently published inspection report.
The service, which provides specialist residential rehabilitation care and support for up to 17 adults with acquired brain injuries, demonstrated ‘an excellent commitment to providing outstanding care’ according to the inspectors, who visited Christchurch Court in November 2017.
Experienced Registered Manager Gill Jeffers, who joined the company in November 2016, was singled out for particular praise from staff, relatives and inspectors alike, with comments from her team including “her leadership and knowledge is fantastic and she is an inspiration to all of us” and a relative adding “Well-led is an understatement, Gill is exceptional, the service my relative receives just isn’t comparable to any other services; and we have been using services for over 30 years.”
This positive feedback was reflected in the ratings as they deemed the service to be Outstanding in ‘Well led’ and good in the other four areas of ‘Safe’, ‘Effective’, ‘Caring’ and ‘Responsive’, with the service gaining an overall rating of Good.
Christchurch Court is owned and operated by Christchurch Group, an award-winning provider of neurological rehabilitation that also has centres in York, Birmingham, Bedford and Harwell in Oxfordshire. The provider was also praised in the report for its ‘clear vision of the quality of service’ which was shared by the staff team. The Christchurch Court inspection result comes just a few months after the company’s Lincolnshire service, The Laurels, was rated Outstanding, placing it in the top 1% of regulated healthcare services in the UK.
Gill told us: “We are all extremely proud of the feedback we have received in the latest CQC report, it is testament to the hard work and dedication that the staff team here have put in over the past 12 months. We are passionate about providing high quality, person-centred care so to hear we’re getting things right is very rewarding.”
Ruth Smith, Director of Operations added: “We have worked hard across Christchurch Group to introduce a real culture of transparency and peer support, which has benefitted all of our Managers. This result is further evidence of the significant positive effect that our culture and drive for excellence is having on the quality of care and support we are able to provide across our services.”
The full report, published on April 6, is available on the CQC website.
Christchurch Group was established in 1998 to provide high quality brain injury rehabilitation within a community setting. The organisation has since grown into a leading provider of specialist neurological rehabilitation that offers a range of specialist services across eight centres in York, Lincoln, Birmingham, Northampton, Bedford and Harwell in Oxfordshire.