Home care operator expands services in Northumberland


Helping Hands Community Care, the leading independent home care provider in Northumberland, is expanding its service –  following the withdrawal of Tynedale Care Ltd in the county.


All services provided by Tynedale Care, along with their team of 28 carers and five office staff, have been transferred across to Helping Hands.


David Harrison, managing director at Helping Hands, said: “I can reassure all service users and their families that it is our intention to ensure continuity of care for everyone affected by the change.


“The transfer of services, to around 70 people, will not affect levels of care. Wherever possible we will aim to ensure that users will still receive care from the same people they’ve grown familiar with.


“Our care workers, many with specialist skills, go that extra mile to ensure users maximise the support they need in the comfort of their own home.”


Helping Hands has been on a steady expansion programme during the last 12 months, investing in new branch offices, a training centre, IT and telecoms systems, along with new quality improvement systems. More than 550 people are currently employed, but Helping Hands continues to recruit for homecare workers, particularly in the more remote areas of west Northumberland.


With a large branch office in Hexham, and another in Cramlington, the organisation has been operating across communities in Northumberland for around 30 years. Helping Hands is Northumberland County Council’s preferred provider in the Tynedale area.


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