CQC rate Mansfield specialist care provider ‘Outstanding’


The Care Quality Commission has found the quality of care provided by The Oaklands in Warsop, Mansfield, Nottinghamshire, to be Outstanding following an inspection in December.  


The Oaklands accommodates up 20 people living with mental health needs, learning disabilities or an autistic spectrum disorder in three separate bungalows. People also attend this service for a short, respite period.


Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on CQC’s website: http://www.cqc.org.uk/location/1-159809183 


Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. The Oaklands is rated Outstanding for being caring and well-led, and Good for being responsive, safe and effective. 


Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region said:


“Our inspection team was really impressed by the level of care and support offered to people at The Oaklands, which we found gave them an enhanced sense of quality of life and well-being. 


“People had excellent, meaningful relationships with the staff. They treated people with respect and dignity and staff were very kind, caring and compassionate towards them


“Independence was widely encouraged and innovative methods were used to communicate with people to support this.


“People were able to contribute to decisions about their support needs and always felt staff acted on their wishes. All people were treated equally with staff having an excellent awareness of how to respect people’s rights.


“Residents, staff and health and social care professionals spoke highly of the registered manager. The provider was supportive in ensuring they had the resources they needed to carry out their role effectively. People were encouraged to aim high and to succeed in life.


“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”    


Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:


“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.    


“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”



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