Westerham care home been praised by the Care Quality Commission

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A care home in Westerham has been praised by the Care Quality Commission (CQC), following a recent inspection.

Westerham Place, which is located on Quebec Square, was given a resounding ‘Good’ rating in all five categories carried out by the independent inspectors.

A CQC report judges a care home on its level of safety, effectiveness, care, responsiveness and leadership.

The report published comments from residents and their family members, which included: “I feel safe here because they look after me”, and “My mother cannot clearly communicate what she wants. Staff do a good job and never rush her. She relates to the staff and there seems to be a good rapport between them.”

In addition: “It is easy to go and speak to staff directly. Staff are quick to react to suggestions.”

Comments from the inspectors included: “People were treated with kindness and compassion” and “Staff had recently received training in dignity and respect, and were able to give examples of how they respected people’s privacy, such as knocking on the door before entering the person’s room, or closing the door when providing personal care.”

Claire Davis, Home Manager at Westerham Place, said: “The CQC’s findings are incredibly positive and highlight the hard work of every member of staff at Westerham Place, who ensure that our residents are given an excellent standard of care. The comments published in the report demonstrate the high level of service our care professionals provide on a daily basis.

“However, we won’t rest on our laurels and will always look at ways to improve and benefit our residents, which is our highest priority.”

Westerham Place is part of Wren Retirement Living and is currently managed by Healthcare Management Solutions. It provides residential care for up to 33 older people.

 

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