Nottingham domiciliary care service is rated Outstanding by CQC


The Care Quality Commission has found the quality of care provided by Nottingham Supported Living to be Outstanding following an inspection in January.


This service which is run by Voyage 1 Limited provides care and support for up to 13 people living in six supported living settings in and around Nottinghamshire and an additional 12 people living in their own homes.


Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on CQC’s website: 


Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Nottingham Supported Living was rated Outstanding for being caring and responsive and Good for being safe, effective and well-led. 


Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region said:


“Our inspection team was really impressed by the level of care and support offered to people using Nottingham Supported Living. 


“People received outstanding care. Staff provided excellent person centred care from a dedicated staff team who went above and beyond what was expected of them. People who used the service and relatives described staff as very caring, kind and compassionate who wanted the very best for the people they supported.


“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. They could experience holidays and staff were creative and used innovative approaches in supporting people to pursue their interests, hobbies and personal goals.


“The registered manager had developed an open and inclusive service, they had a clear vision and set of values based on social inclusion that the staff fully understood and adhered to. Staff felt listened to, supported and involved in the development of the service. People and their relatives received opportunities to share their views, experience of the service and were involved in developing the service further.


“People who used the service and relatives were confident staff were appropriately skilled, competent and knowledgeable about their needs. One person said, “Yes, staff know me and understand what support I need.” Another person said, “I was introduced to my staff at the beginning, the staff are like friends now, they really know and understand me and that makes me feel really good.”


“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”    


Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:


“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.     


“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”




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