The Care Quality Commission has found the quality of care provided by Ford Place Nursing Home in Thetford, Norfolk, to be Outstanding following an inspection in November.
Ford Place Nursing Home offers accommodation, nursing and personal care for up to 42 people in an adapted building.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on CQC’s website: http://www.cqc.org.uk/location/1-4335875944
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Ford Place is rated Outstanding for being responsive and well-led, and Good for being safe, effective and caring.
Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said:
“Our inspection team was really impressed by the level of care and support offered to people at Ford Place Nursing Home, which we found gave them an enhanced sense of quality of life and well-being.
“Staff provided seamless care working together to ensure they met people’s needs. Inspectors observed kind, compassionate staff that spent time with people and their families to ensure their needs were fully met.
“People were able to retain their interests and routines and staff fitted in around these. There was good stimulation for people and plenty of opportunities to stay connected to their pasts. Activities were organised and provided throughout the week and people were always given opportunities to follow their own interests and hobbies. This helped to alleviate social isolation and encouraged people to remain independent and active.
“Staff encouraged people to retain their independence and upheld people’s dignity. End of life care was exceptional and demonstrated the value staff placed on people in their care.
“The registered manager was strong and provided clear leadership, direction and support to their staff.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”