Norfolk-based care home scoops local award for its dedication to residents’ dignity and respect



A Norfolk-based care home has been announced as winners of the prestigious Norfolk Care Awards 2018 for its commitment towards residents’ dignity and respect.


Claremont House and Lodge in Caister-on-Sea, Norfolk – part of the Healthcare Homes Group – is delighted to win the category of ‘Promoting Dignity and Respect In Every Day Life’.


The Norfolk Care Awards showcase quality care and service excellence delivered by the industry across the county. It celebrates a wealth of inspiration and innovation and rewards those who work tirelessly to provide consistently outstanding care in the region.


When judging the Promoting Dignity and Respect In Every Day Life category, the organisers were looking for homes whose staff are fully aware of the importance of promoting dignity and respect, and who actively engage in these in every area of the work that they do. This includes developing a culture of promoting dignity and respect, which is shared throughout the organisation and involves every single member of the team – from care staff, through to managers, administrators, domestic and maintenance personnel.


As Christine Morgan, manager of Claremont House and Lodge explains, this is something she feels very passionate about: “For me, respect and dignity is so important; each resident is treated as an individual, from the initial assessment meetings when they arrive at the home, to the care they receive each day.   We get to know our residents – it’s so important that our staff understand as much as possible about each person so that their care can be tailored to their individual needs, with dignity and respect at the very heart of it.”


All members of the Claremont team receive in-depth training in dignity, respect, equality and diversity, so are knowledgeable in the importance of these areas, and crucially how to deliver care that takes account of them, including those staff members outside of care delivery, such as maintenance staff, domestics and the catering team.


Continues Christine: “The smallest of details are taken into consideration.  This includes the simplest of gestures such as knocking at the door of the resident’s room before going inside; helping residents who wear glasses to clean them each morning to ensure they are comfortable; through to assisting ladies who like to apply their make-up and gentlemen with their shaving.


“Residents are also encouraged to continue their hobbies, skills or routines; enhancing the sense of dignity and respect they receive.  It’s the small touches that make a very big difference to people’s lives and we are delighted to have been recognised by the Norfolk Care Awards for what we do here at The Claremont.”


The award was announced at a gala presentation event held on Thursday 22nd February at Sprowston Manor and hosted by Karl Minns.


Concludes Christine: “We are absolutely thrilled to have won this award. It’s a true honour, and it is fantastic recognition for everything that we believe in and strive to achieve in relation to our residents’ care, respect and dignity.”


In addition to Claremont House’s win, Meadow House Nursing Home in Swaffham, which is also part of the Healthcare Homes group, was presented with a Highly Commended award for the Norfolk Care Awards 2018 ‘Team Award – Together Everyone Achieved More’ category.  The outstanding- rated home was delighted to be recognised for its team’s commitment to quality care, with the needs of individuals at its core.


While the group’s Olive House residential home in Newton Flotman were delighted to receive a Highly Commended in the ‘Excellence in Delivering Dementia Care’ category. Led by manager Kerry Gooda, the team is passionate about gaining a deep personal knowledge of how dementia affects an individual, and its impact on families, wellbeing, and on daily life experiences. The team then uses this to provide the most appropriate support to each individual living at the home.



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