Managers and staff at The Burnham Nursing & Care Home in Burnham-on-sea are celebrating following their rating of ‘Good’ following a recent inspection by the Care Quality Commission (CQC). The report rated the care home good in all areas, highlighting that staff were kind, caring and compassionate and supported people’s dignity and independence.
“We are delighted with the report findings”, said Alykhan Kachra, Managing Director of Country Court Care. “Home Manager Raji Sunil and her staff team here at The Burnham have worked incredibly hard over the past months. Their determination to provide the very best care for our residents at The Burnham Nursing & Care Home is reflected in the positive comments in the report”.
The report found the home to be caring and noted how staff knew people well and treated them as individuals. One person commented, “Yes, they are kind and caring. I am very happy. You never really want to move into care but I have been pleasantly surprised how easy they made it for me.” People said that they were looked after by kind and caring staff, saying “The staff are nice and they care”. And “There are some really lovely staff here”.
The report noted several examples of good person-centred care, with people’s privacy and dignity respected and their independence promoted. One person told the inspectors how kind staff were when they helped them with personal care. They said, “They help me but don’t take over that is important to me.” Another person said, “They respect me and are really kind.”
People were complimentary about the catering and food at the home, the inspectors noticed that people’s individual dietary requirements were well catered for. They also observed support for residents requiring help at meal times was given in a discreet and dignified manner.