The Care Quality Commission has found the quality of care provided by Home Instead Senior Care Northampton to be Outstanding following an inspection in November.
Home Instead Senior Care Northampton is a domiciliary care agency. It provides personal care to older adults living in their own houses and flats in the community.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on CQC’s website: http://www.cqc.org.uk/location/1-1686484395
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Home Instead Senior Care Northampton was rated Outstanding for being caring and well-led and Good for being safe, effective and responsive.
Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region said:
“Our inspection team was really impressed by the level of care and support offered to people using Home Instead Senior Care Northampton.
“The service demonstrated an excellent commitment to providing outstanding care, which put people at the heart of everything. The provider and registered manager led the staff to deliver person-centred care, which had achieved consistently outstanding outcomes for people.
“Staff continuously went the ‘extra mile’ to ensure that people remained living in the comfort of their own home. They respected people’s individuality and empowered people to express their wishes and make choices for themselves. Positive therapeutic relationships had been developed and staff were proud of the support that they had provided to people and the positive outcomes they had observed.
“There was a culture of openness and transparency; the registered manager continually encouraged and supported the staff to provide the best possible person centred care and experience for people and their families.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”