Dungate Manor care home is celebrating, after being awarded an overall ‘Good’ rating by the Care Quality Commission (CQC).
The Reigate-based home, on Flanchford Road, has received a ‘Good’ rating in all five categories from the independent regulator. In August 2016, the home was inspected and received the grade of ‘Requires Improvement’ and the team has worked hard since then to ensure they received a ‘Good’ rating at this latest inspection. The CQC judges a care facility on its safety, effectiveness, level of care, responsiveness and leadership.
Comments in the report from residents included: “I make all my own decisions and manage everything myself like finances,” and “They are very respectful and tell you what they are doing before they do it and ask if this is alright with me. If I wanted to do something myself I can.”
One family member said: “The staff here are amazingly patient and have been guided and well trained. The senior staff are very good at guiding the assistants and the teamwork is very good. There seems to be lots of communication.”
The inspector noted that: “People said that staff helped them with the little things made a difference. For example, one person talked to us about how staff had built a memorial garden for their family member who had also been resident at Dungate Manor.”
Daksha Mistry, Home Manager at Dungate Manor, said: “We are delighted to receive the ‘Good’ rating from the CQC. The team has worked very hard for this result, and we are confident we will maintain this rating and build on it. Our number one priority is the care of our residents, and we hope we will continue to be recognised for this in the future.”
Dungate Manor forms part of Larchwood Care and is managed by Healthcare Management Solutions. The service provides residential care for up to 38 older people.