Outlook Care’s domiciliary services across London found ‘Outstanding’ by CQC


A leading regional health and social care provider is celebrating after achieving a top rating following an inspection by a government watchdog.

The Care Quality Commission (CQC) has rated leadership of Outlook Care’s domiciliary services across London as ‘Outstanding’.


Headquartered in Billericay, Essex, the not-for-profit organisation, which operates in London and Essex, provides domiciliary services to around 150 people with learning disabilities in supported living schemes.


Outlook Care Chief Executive Piotr Rejek said the team was delighted by the news:


“To receive an Outstanding rating for leadership is a fabulous achievement and I, along with everyone else at Outlook Care, are incredibly pleased.


“It is also great news for the people we support and their families, as it gives them peace of mind that they are getting the very best care and support.


“The services covered by this inspection are diverse, located in every region we serve and rely on centrally managed processes, therefore, to achieve such a fantastic CQC report is wonderful for staff across the organisation,” he said.


According to the CQC report, Outlook Care staff were “skilled at meeting people’s needs”.


The report said: “The manager was a passionate leader who put people at the centre of the service. There was a focus on continuous improvement and developing best practice to promote the wellbeing and safety of people in the service.”


It continued: “Bespoke training was developed in line with best practice and with the involvement of the people being supported. The managers communicated well with staff and supported them in their role. The guidance in place to prevent choking was exceptional.”


The CQC inspection, which took place in July this year, looked at five areas of the organisation’s service provision. In addition to leadership these were safety, effectiveness, care and responsiveness. For the remaining four areas, Outlook Care was awarded a ‘good’ rating.


Outlook Care provides services to people with learning disabilities and mental health needs as well as residential support to older people.


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