The Care Quality Commission has found the quality of care provided by Aurora Orchard Manor Transition Service, to be Outstanding following inspections in June and July.
Aurora Orchard Manor Transition Service provides accommodation and personal care for up to 31 young adults with profound physical and learning disabilities and complex needs. The service is provided from a home, which consists of three linked buildings and includes a number of large therapy rooms as well as a hydrotherapy pool and trampoline.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. Full inspection reports have been published on CQC’s website: http://www.cqc.org.uk/location/1-2636849082
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Both services were rated Outstanding for being caring and responsive and Good for being well-led, effective and safe.
The report also praised the culture of the home for being ‘exceptionally open, inclusive and caring’.
One family member told inspectors that staff members always went the extra mile to make their child feel supported.
Another said: “Staff treat people with tenderness and kindness…they have a sense of fun and they are really interested in what each young person does.”
Aurora Orchard Manor Manager Cathy Rundell said she was delighted that the home had received such a positive report from the CQC and it was testament to the committed staff team she leads.
She said: “Our number one focus is to provide the highest quality care possible for our wonderful young people so they are able to lead the lives they choose and it’s great that has been recognised in this report.
“We will strive to continually improve and develop the service to enrich people’s lives and to prepare them for their next steps in life.
“To be amongst the best care homes in the country is quite an achievement and I want to thank all of the team for all their hard work and dedication – they are what makes Aurora Orchard Manor such a special place.”
Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said:
“Our inspection team were really impressed by the level of care and support offered to people living at Aurora Orchard Manor.
“The young people who lived at the home showed us and told us that they were very comfortable, truly happy and felt completely safe at Aurora Orchard Manor and in the company of the staff. Several of their relatives were very keen to be involved in the inspection to tell us how exceedingly satisfied they were with the service provided to their young family members.
“Staff were fully aware of the importance of getting to know each young person as well as possible in order to support them to lead full, interesting and fun-filled lives.
“The culture of the home was exceptionally open, inclusive and caring. The culture focused strongly on the holistic needs and preferences of each young person and how those needs and preferences could be recognised and met.
“Fully personalised support plans gave staff detailed guidance on the ways in which each young person preferred to be supported so that consistent care was provided. An exceptionally wide and creative range of activities, outings and events were arranged to suit the young people. Young people were encouraged and supported to develop skills and interests.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”