The Care Quality Commission has found the quality of care provided by Baylham Care Centre Limited in Baylham, Ipswich, to be Outstanding following an inspection in June and July.
Baylham Care Centre is a care home with nursing providing care and support for younger adults and older people, some of whom have complex health needs, and offers rehabilitation to enable people to recover their health and return to their own homes.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on CQC’s website: http://www.cqc.org.uk/location/1-252352284
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Baylham Care Centre Limited is rated Outstanding for being caring, responsive and well-led, and Good for being safe and effective.
Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said:
“Our inspection team was really impressed by the level of care and support offered to people at Baylham Care Centre Limited, which we found gave them an enhanced sense of quality of life and well-being.
“The registered manager was committed, used innovative thinking and was proactive in providing a high standard service which put the people who used the service at the centre of every decision made in regard to running the home.
“High quality processes were in place to monitor the quality of the service and action was immediately taken when it was identified that improvements were required.
“We saw many excellent examples of positive and caring interactions between the staff and people living in the service. Staff went out of their way to make people feel that they were the centre of attention and that they got what they needed to retain control of their lives and to have their say in the running of the service.
“People were able to express their views openly and staff listened to what they said and took action to ensure their decisions were acted on. The service had a dignity champion who promoted the protection of people’s privacy and dignity.
“The service was led at an outstanding level by a passionate and committed registered manager. People using the service, their relatives and staff all said that the registered manager was open, supportive and had superior management skills. In turn the registered manager felt they were extremely well supported by the directors, who also gained praise from the people who lived in the service and their relatives.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”