Maidstone care home staff celebrate Good outcome from CQC inspection


A care home based in Maidstone has been rated as ‘good’ by the Care Quality Commission (CQC), following an inspection into the quality of service it provides.  Ashley Gardens Care Centre, which is part of the Healthcare Homes group, was inspected in July and has now received this positive grading.

The CQC is the independent regulator of health and adult social care in England. It makes sure health and social care services provide people with safe, effective, compassionate and high-quality care.

Inspectors visited Ashley Gardens in an unannounced visit and spent time speaking with staff, residents, the relatives of residents and the registered manager.   They looked to determine whether the service delivered at the home was safe, effective, caring, responsive and well-led. The home was rated as ‘good’ in four of the areas and ‘outstanding’ with regards to responsiveness. 


The report highlights the care and thought that goes into making life enjoyable and stimulating for residents.  It states “Activities were innovative, exceptional and tailored to meet people’s individual needs, outings and events were well thought through, varied and in plentiful supply. Staff were passionate and thought creatively of ways they could enhance people’s participation and reduce social isolation.”


Care at the home is entirely ‘person-centred’, meaning that each and every resident is treated as an individual, with services planned and coordinated to respond to their medical condition, likes and dislikes and personal preferences.  This level of responsiveness was declared to be ‘outstanding’ by inspectors, who noted “There was a real emphasis on supporting people to live an ordinary life in extraordinary circumstances. People were encouraged to continue to do the things they used to do when they lived in their own home despite the challenges of living with dementia.” 


They noted the care and innovation put into the provision of facilities at the home, which also features a coffee and sundry shop, a cinema, a bar area and a reminiscence room.  A ‘wishing wall’ has been created to capture wishes of residents which the team work towards making a reality and inspectors recognised this continual focus on individual needs and desires, stating  “Staff put people at the centre of all decisions whilst working alongside other professionals to achieve the best possible outcome.” 

Manager of Ashley Gardens, Jo Mazza said: “I am absolutely delighted to have received such a glowing report from the CQC, which is a real reflection of the care and dedication shown by my team each and every day.


“To be considered outstanding in terms of how we respond to our residents’ needs is so important to us.  This is a crucial area of our work. Care cannot be delivered in a ‘one size fits all’ manner – we have to know and understand our residents so that we can create care plans and provide activities for them that will have the best effect, and ultimately make them happy.  We are delighted that our industry experts feel we are delivering this so well and we will strive to build on this fantastic work.”

The full inspection report can be viewed at


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